Terms and Conditions of Service
Introduction to Our Terms of Service
These Terms and Conditions govern your use of the Trevalisphon website and our financial planning consultation services. By accessing our website or using our services, you agree to be bound by these terms.
Please read these terms carefully before using our services. Your continued use of our website and services constitutes acceptance of any updates or modifications to these terms.
Important Definitions
For the purposes of these Terms and Conditions, the following definitions apply
- • "Services" refers to financial planning consultations and related guidance provided by Trevalisphon: Our consultation services include budget planning discussions, resource allocation guidance, and general financial planning advice
- • "User" refers to any individual accessing our website or using our services: This includes website visitors, consultation clients, and subscribers to our communications
- • "Consultation" refers to our professional guidance sessions regarding financial planning: These are educational discussions about personal finance management and planning strategies
- • "Website" refers to the Trevalisphon website and all associated pages and features: This includes all content, functionality, and services accessible through our web platform
Acceptable Use of Our Services
To ensure a positive experience for all users, please observe these usage guidelines
Permitted Uses
- • Accessing information about our financial planning consultation services
- • Scheduling and participating in legitimate consultation sessions
- • Using website features for their intended purposes in accordance with applicable laws
Prohibited Activities
- • Attempting to gain unauthorized access to our systems or other users' accounts
- • Using our services for any illegal activities or fraudulent purposes
- • Transmitting viruses, malware, or other harmful code through our website
- • Interfering with the proper functioning of our website or services
Your Responsibilities as a User
As a user of our services, you agree to the following responsibilities
- • Provide accurate and truthful information during consultations and when using our services
- • Maintain the confidentiality of any account credentials and notify us of unauthorized access
- • Use our services in compliance with all applicable laws and regulations
- • Respect the intellectual property rights of Trevalisphon and third parties
- • Communicate respectfully with our staff and other users of our services
Intellectual Property Rights
All content on our website, including text, graphics, logos, and software, is owned by Trevalisphon or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without permission.
You are granted a limited, non-exclusive license to access and use our website for personal use only. Commercial use of our content requires explicit written permission.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.
Please review our Privacy Policy to understand how we handle your personal data
Payment Terms and Conditions
The following terms apply to all paid services and consultations
- • Payment is required in advance for consultation services unless alternative arrangements have been agreed in writing
- • All prices are quoted in Malaysian Ringgit and include applicable taxes unless otherwise stated
- • We accept various payment methods as indicated during the booking process
- • Late payment may result in suspension of services until payment is received
Cancellation and Refund Policy
Consultation appointments may be cancelled or rescheduled with at least 24 hours notice. Cancellations with less notice may be subject to cancellation fees.
Refunds are considered on a case-by-case basis depending on the circumstances and timing of the request. Service fees are generally non-refundable once consultation services have been provided.
Limitation of Liability
To the fullest extent permitted by law, Trevalisphon's liability is limited as follows
We shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or website, even if we have been advised of the possibility of such damages.
Our total liability for any claims related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.
User Indemnification
You agree to indemnify and hold Trevalisphon harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of third parties.
Dispute Resolution
We are committed to resolving any disputes through fair and efficient means
Arbitration Process
Any disputes arising from these terms or our services shall be resolved through binding arbitration in accordance with Malaysian arbitration laws.
The arbitration shall be conducted by a single arbitrator agreed upon by both parties or appointed according to applicable arbitration rules.
European Union Online Dispute Resolution
EU residents may access the European Commission's Online Dispute Resolution platform for consumer disputes
The platform is available at https://ec.europa.eu/consumers/odr/: Access EU ODR Platform
Termination of Services
Either party may terminate the service relationship under the following circumstances
- • Material breach of these Terms and Conditions that remains uncured after written notice
- • Violation of applicable laws or regulations in connection with our services
- • Upon mutual agreement between the parties with appropriate notice
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Malaysia. Any legal proceedings shall be subject to the exclusive jurisdiction of Malaysian courts, except where international arbitration provisions apply.
Severability Clause
If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall continue in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.
Complete Agreement
These Terms and Conditions, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Trevalisphon regarding the use of our services.
Modifications to Disclaimers
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
We will notify users of significant changes through website notices or email communications where appropriate.
Contact Us About Cookies
If you have questions about these Terms and Conditions, please contact us
Email Address: info@trevalisphon.com
Phone Number: +60 17 0740 5664
Business Address: 52 Jalan Sultan Ismail, Kuala Lumpur
Effective Date: July 28, 2025
Last Updated: August 14, 2025